Frequently Asked Questions
How do I make an appointment?
This clinic runs an appointment system for your convenience, but we do keep times aside to fit in problems requiring urgent attention. You can make an appointment by telephoning the surgery on (03) 9578 0888 or (03) 9578 1620. Please inform our receptionists of any unusual time constraints or other problems.
We try to minimise waiting times, but delays are sometimes unavoidable - this is because some consultations take longer than expected and emergencies do arise. If you wish you can phone the clinic prior to your consultation to check on waiting times. Appointments are made at 15-minute intervals and standard consultations run for 10 to 15 minutes. If you think you will require a longer consultation please arrange this at the time you make your appointment.
What do I do after hours?
We attempt to look after our patients at all times. When the clinic is closed, one of our senior doctors is on call. Our doctors carry mobile phones to increase their availability. We also use an after hours service to provide care when one of our doctors is not available - call 13 26 60 at this time. When calling this number please make sure you inform the receptionist that you usually attend Ormond Medical Centre.
REMEMBER - in an EMERGENCY you should call ‘000’ to get an Ambulance OR go to the nearest Emergency Department at a Hospital.
What if I'm too sick to leave home?
If you are too sick to come to the clinic, one of our doctors will attempt to visit you at home. Requests for home visits are best made before 10AM. Please remember that home visits are ONLY for patients who absolutely cannot attend the clinic. Patients are usually seen quicker if they come to the clinic.
Special provisions can be made to allow such patients to rest in a separate private room until they can be seen by a doctor. Since more equipment for consultation is available at the clinic, it is generally better for BOTH the patient and the doctor if the patient can be seen at the clinic.
How can I contact my doctor?
Your doctor will take phone calls relating to your healthcare in a timely manner. However, remember that these calls will often occur when your doctor is in a consultation with another patient. Please phone us if your matter is urgent and understand that these calls may only be brief at times.
What if I need a prescription?
Prescriptions for regular medications can be obtained without consultation if your doctor deems it appropriate. However, for antibiotics, contraceptives, sedatives and painkillers a consultation is usually required.
Privacy & Confidentiality
Your practice record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times - and - to ensure that this information is only available to authorised members of staff.
This medical clinic has visiting medical students on rotation from the University of Melbourne and Monash University. They will sit in on consultations for educational and training purposes. Patients will be advised when this occurs and be given the choice as to whether the student will be allowed to observe and/or have access to their health records.